Returns & Exchanges

At Hansel from Basel, we want you to love your whimsical legwear and apparel; if you are not entirely satisfied, you may return unworn, unwashed items with original tags within 30 days of purchase.

1

Initiate Your Return

Visit our online return portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging and include the packing slip to ensure a smooth processing experience.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing