Frequently Asked Questions

Everything you need to know about our playful legwear and apparel.

What is the shipping policy for Hansel from Basel?

We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and free domestic shipping is available on orders over a certain threshold.

How do I care for my socks and hosiery?

To maintain the quality and elasticity of our products, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or tumble drying.

What is your return and exchange policy?

We accept returns of unworn, unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, socks and hosiery must be unopened.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

How do I determine my size?

We provide a comprehensive size guide on each product page. Our socks generally come in 'One Size' which fits most, while our apparel follows standard US sizing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.